Free Returns

Delivery

Shipping is free anywhere in Turkey on orders of 4,500 TL and above. International shipping is always paid.

Free Returns

To start a return, Milagron members need to log in to their account on our site and start the return of the relevant product(s) from the My Orders section. Then send the product to us using the return code shared below.

You can return the product(s) you purchased free of charge within 14 days of receiving your parcel.

The product(s) must still be in resaleable condition. Returns are not accepted if the product itself, its box or its packaging is deformed in any way.

For hygiene reasons, returns are not accepted for underwear, bikinis with the protective strip removed, earrings, piercings and similar personal-use items.

Returns are strictly not accepted if tape, labels or anything else has been stuck on the product packaging or box, as this makes the product no longer resaleable.

Each order includes one free return shipment. If an order contains several products and they are returned in separate parcels, a shipping fee of 99 TL will be charged for each parcel after your first free return shipment.

In addition, for return shipments of 50 desi (volumetric weight) or more, please contact us before starting the return. Otherwise the shipment may not be accepted.

Returns that do not meet these conditions will not be accepted and will be sent back to you cash on delivery.

Refunds

If the returned products meet the return conditions, the refund is completed and sent to your bank within 10 days. Refunds usually appear on credit cards within 1-3 business days; for debit cards this may take longer depending on your bank. Instalment payments are refunded in instalments, in line with bank procedures. You can follow the refund process by contacting your bank.

Yurtiçi Kargo Code: 1015761624

Our Return Address: Fulya Mah. Mevlüt Pehlivan Sk. Yılmaz İş Merkezi No:26 Kat:4 Şişli/İstanbul